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Terms of Usage

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General Terms of Providing Custom Writing Services

Writology Limited provides custom writing services to the clients worldwide, irrespective of order instructions and deadline. Every customer may choose a specific type of product in the “Order Now” form:

Custom Writing

  • Essays
  • Research papers
  • Research proposals
  • Coursework
  • Dissertations
  • Etc.

Rewriting

  • Editing
  • Rewriting
  • Proofreading
  • Revision
  • Formatting

Level of Writing

Every client decides on the level of writing, depending on the institutional affiliation:

  • High school
  • College
  • University
  • Master’s
  • PhD.

A client may ask to replace the order type on his/her request and our Financial Department will recalculate an order price.

Price Quote

Prior to placing an order, every client may request a price quote from our Customer Support Team. Depending on the customer’s specifications, our agents will identify an order price and will assist in placing an order (if requested).

Importance of Communication

A client is suggested to communicate with members of our team through the following means of communication:

  1. Live chat option.
  2. Email.
  3. Phone calls.
  4. Messaging system. 

It is highly important to provide all clarifications on time, reply to the Writer’s messages/emails from Support Team to make sure that the final product is up to the required standards and expectations. A client should provide all order materials while placing the order (no later than 10-15% of the deadline passed). 

Work Process Overview 

By purchasing orders on our website, a client agrees to receive the order within such work process:

  1. Customer places the order, indicates all instructions and specifications, and pays for it. A client may request a “preferred writer” to complete his/her order.
  2. Writer starts working on the order.
  3. Customer may request process updates and communicate with the writer regarding order instructions and possible adjustments. A client may be asked to place an additional order, if our Writing Department identifies a mismatch in the order price (wrong level of order, number of pages, etc.).
  4. The order is checked for plagiarism, edited, and sent to the customer.
  5. Customer may request a plagiarism report from our Customer Support Team. We guarantee plagiarism-free papers on any topic.

Order Urgency

A client may choose the most appropriate order urgency, starting from 3 hours up to 2 months. For more details, please refer to the “Order now” page. If the client expects early delivery (decides to change order urgency), an order price will be recalculated and compensation order should be placed. Writology Limited delivers all papers on time and within the indicated time frame.

Submitting a Refund Application 

  1. As our customer, you may apply for a part or full refund provided your application is submitted within fourteen days after deadline expiration. If you are requesting a refund because of plagiarism, then there are no time limits to the application process. mce_marker will ask for irrefutable proof, however, that the alleged plagiarism is our responsibility. Reports from trusted plagiarism detection systems are considered valid proof.  

Note: We consider Turnitin.com and its sister websites (WriteCheck, iThenticate, etc.) to be reliable plagiarism reporting system. We do not, however, deem SafeAssign.com to be trustworthy because its reports are not 100% accurate, nor do we consider hand-produced notes to be irrefutable proof that a text is plagiarized.                  

  1. When customers ask us to continue papers they began, they should understand that we are only answerable for the sections our writers complete because these are the only parts we test for plagiarism.       
  2. In situations of dissatisfaction with our work, every case is investigated in detail and the findings reported to the customer in 3 or 4 days. We issue part or full refunds where a customer’s complaint is well-founded.

Revisions

  1. We provide revisions at no cost whatsoever to the customer for up to 48 hours after the deadline expiry date. Outside this free revision period, an additional order may be needed to reward the writer where revisions are still needed. We cannot consider future refund requests if the assigned writer agrees to revise a paper without additional remuneration.           
  2. Customers with 20-page papers or longer can request no-cost revisions for up to 30 days after a deadline expiry date.     
  3. Writology Limited cannot revise a customer’s paper free-of-charge if the initial instructions have changed. As well as this, a new order may be required where a customer does not provide critical materials until a project has begun or is completed.            
  4. Every request for revision should indicate a new timeline for completion. Certain types of revision can take 1 day to complete, especially orders that are difficult to reassign or where the instructions are  particularly complex. However, in every case, we work hard to deliver orders within the prescribed deadline.             
  5. We stress the importance of monitoring your email and personal account for the possibility of messages from our administrators and writing staff. Sometimes, customers do not or cannot provide all necessary materials at the time of ordering. To be certain of the best results possible, however, it is the customer’s responsibility to provide their assigned writer with all essential resources.
  6. A customer can get the possibility to ask for a free revision within 14 days if he/she chooses an "Extended Revision" option while ordering a paper. The fee for this option is 30 % of the order price and it cannot be reimbursed if the client does not use it. The writer will make the improvements only if they comply with the original instructions.         

A Full Refund

  1. The customer may be offered their money back in full in the event of mistakes i.e. if they submit an identical order in duplicate version or if we charge them an incorrect amount. When requested, our customer services team will cancel any unneeded order(s).    
  2. The customer will be offered their money back in full if we fail to find them a writer.       
  3. Once the customer’s money is returned in full, they should cease using any order-related resources already provided.         

A Partial Refund

  1. The customer’s money may be returned in part (based on the correct number of words) if they mistakenly order a paper of incorrect length.  
  2. The customer’s money may be returned in part if they mistakenly order an inappropriate level of writing i.e. one that does not match their academic level.      
  3. The customer may be offered some of their money back if the instructions/information provided during order placement are found to be inconsistent
  4. Cancelling orders (after they are assigned to our writing staff):

Refund percentage

Passed deadline 

100%

10-19% of the deadline

90%

20-29% of the deadline

80%

30-39% of the deadline

70%

40-49% of the deadline

60%

50-59% of the deadline

50%

60%+ of the deadline

NB: Writology Limited cannot cancel orders if they are already assigned to our writers, have thirty percent deadline remaining, are already completed or a writer has uploaded them.     

All tips are non-refundable. The payment for custom writing, editing, proofreading, rewriting, formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification

  1. Representatives from our Financial Department may ask customers to verify orders. This is a means of countering online scams. The deadline clock starts ticking as soon as the customer provides the required information. If a customer is late verifying an order, they can ask for a longer deadline or place a new order to compensate the assigned writer in cases of “hot” orders.              

Word Count Issues

  1. Using the premise that each page contains 300 words, we calculate the number of pages in an order according to the overall word count. Technical papers are excluded from this calculation due to their high numerical content and are priced on complexity level.       
  2. PowerPoint presentation orders (with speaker notes). If required, our writers can provide customers with up to 100-150 words of speaker notes for each.ppt slide.          
  3. The cost of an online (Internet-type) test is based on the fact that each page covers 5 questions and on the total number of test questions (including the multi-choice variety). A twenty-question test is equivalent, therefore, to a four-page order.               

Delivery/Deadline 

  1. A suitable price adjustment will be applied for early delivery, which means an additional order will be required to compensate our writer for the difference in cost. Moreover, we cannot consider future refund requests if the assigned writer agrees to deliver a customer’s paper early without additional remuneration.          
  2. If Writology Limited fails to deliver an order on time and has not agreed a longer deadline with the customer, we will refund at least some of the customer’s money.         

Order Type

  1. For the purpose of avoiding error, we request that you select the correct order type, e.g., “Report” or “Term Paper.”    
  2. “Rewriting” is the process of rewording or paraphrasing an original text. We will only require additional compensation if the customer asks for “extras” that resemble new writing, e.g., more text, sources or research.         
  3. Prompt replies are always appreciated, especially if we are awaiting customer input. Therefore, we ask you to monitor your messages vigilantly for possible communications from our team.  
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“Doing business with you guys is always a pleasure! Your competent writers not only take care of any assignments that I have needed help with. You have also helped me save a lot of time and energy, as well as money. Your customer support team is awesome, too. I love how well they treat their customers. I will return. That’s a promise!”
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